At Shop Kamar, customer satisfaction is our top priority. We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help with our straightforward refund and return process.
Returns
You can return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, items must be in their original condition and packaging, with all tags and labels attached.
Non-Returnable Items
- Clearance or sale items
- Personalized or custom-made products
How to Return an Item
- Contact our customer support team at [email protected] to initiate your return.
- Provide your order number and the reason for your return.
- We’ll guide you through the return process and provide a return shipping label if applicable.
- Once the returned item is received, we’ll inspect it and issue your refund or exchange.
Refunds
Refunds are processed to the original payment method within 7-10 business days once the returned item is received and inspected. Please note, shipping fees are non-refundable.
Exchanges
If you wish to exchange an item, you can either request a different size or color (if available) or choose another product of equal value. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email address or contact form link]. We’ll resolve the issue by providing a full refund or sending a replacement, including covering return shipping costs.
Late or Missing Refunds
If you haven’t received your refund yet, please first check your bank or payment provider. If everything seems correct and you still haven’t received your refund, contact us at [email address] for assistance.
Contact Us
If you have any questions or need further assistance, feel free to reach out to our customer service team:
- Email: [email protected]
- Contact: